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Order Policy

Managing High-Risk and Medium-Risk Orders

At Constructzilla, the trust and security of our customers and our business are paramount. To maintain the highest standards of security and fraud prevention, we have implemented a stringent order review process. This process occasionally identifies orders as 'High Risk' or 'Medium Risk.' These risk levels are determined based on various factors, including but not limited to payment information, shipping details, and order history.

What Constitutes a High-Risk or Medium-Risk Order?

An order may be flagged as high or medium risk due to discrepancies in payment details, unusual order sizes, shipping to locations that are different from billing addresses, or other factors that our security system identifies as potential risks.

Our Policy on High-Risk and Medium-Risk Orders

In line with our commitment to security and fraud prevention, Constructzilla's policy is not to accept orders that are classified as high risk or, in some cases, medium risk. We understand this may cause inconvenience, but this measure is crucial to ensure the safety of transactions on our platform for all parties involved.

Alternative Payment Option: 3% Discount on Wire Transfer

We value your business and would like to offer an alternative solution. For orders flagged as high or medium risk, we propose a 3% discount if you choose to complete your purchase via wire transfer. This method provides a secure and reliable alternative, reducing the risk of fraud and ensuring a smoother transaction process.

How to Proceed with a Wire Transfer

  1. Contact Our Support Team: Please reach out to our customer support team to express your interest in proceeding with a wire transfer if you have received a eligibility email about your order. They will provide you with the necessary bank details and instructions.

  2. Complete the Wire Transfer: After receiving the bank details, you can initiate the wire transfer from your bank. Please include your order number in the transfer details.

  3. Confirmation of Payment: Once the transfer is complete, please notify our support team. We will confirm the receipt of funds and apply the 3% discount to your order total.

  4. Order Processing: Upon confirmation of payment, your order will be processed and shipped in accordance with our standard procedures.

Questions and Support

We understand that this policy might be an inconvenience, and we are here to assist you through the process. If you have any questions or need further assistance, please do not hesitate to contact our customer service team.

Thank you for your understanding and for choosing Constructzilla for your needs. We are committed to providing you with the best service and the highest level of transaction security.